Client Charter Client Charter



                                        CLIENT CHARTER



    1.   Undertake to deliver gracious, courteous and professional services to our clients;


    2.   Resolve to ensure fast and efficient consular service to our clients within the 

          stipulated time;         


    3.   Welcome feedback from the public and resolve to act expeditiously to address    

          them positively within 14 days


    4.   Determine to act immediately to any public queries within the same day.