client charter
client charter


We promise to deliver quality, efficient, accurate and within reasonable time frame for the following services:

  • To furnish information that is complete inclusive of summaries, discussion notes and draft speeches and to plan for and implement state visits to improve bilateral relationships and national interests
  • To act as a responsive focal point for foreign embassies in terms of bilateral activities and to instruct as well as provide directions to our embassies on policy matters to improve bilateral interests.
  • To implement and facilitate management services in consular, human resource, general administration and security, ICT, finance and development matters.
  • To make available and to disseminate accurate information about Malaysia, especially on foreign policies to the media, Malaysians and the international community.




In pursuit of the objectives of the Ministry, the Core Values of the Malaysian Administrative and Diplomatic Service will serve as the guidelines for the Ministry as well as its officials in the conduct of its work. These values will be the creed of the Ministry and will serve as a reminder of the Ministry’s firm commitment to serve the people and the Government of Malaysia.

  • Loyalty - Loyalty to the Yang Di-Pertuan Agong and the Country
  • Integrity - Serving with integrity, ethics and accountability
  • Dedication - Aiming to serve the nation and the people above all else
  • Professionalism - Serving by virtue of knowledge and competence
  • Innovation - Constantly striving for excellence


Feedback Response

  • Feedback Response - 15 working days

E-Consular Services

  •     Application for Certificate of Good Conduct - 1 to 2 months
  •     Waiver Application - one (1) working day
  •     Documents Authentication Visa Application - three (3) working days

Job Service Protocol

  • Replacing the Diplomatic Identity Card and Non-Diplomatic - seven (7) working days
  • Issue Prior Approval Application for Getting Maid / LRS - seven (7) working days
  • Issue Prior Approval For Purchase of Duty Free Vehicles - seven (7) working days
  • Approval for Vehicle Purchase Tax Exemption - seven (7) working days
  • Approval issued for Disposals / Replacement / Sales Vehicles - seven (7) working days
  • Approval of Road Vehicles - seven (7) working days
  • Approval of Renewal / Transfer License - seven (7) working days
  • Issue letter of support to Obtain KLIA Security Passes - seven (7) working days
  • Approval for Stamp Duty exemption for Tenancy Agreement - seven (7) working days
  • Approval for Customs Tax Exemption (Non Motor) - seven (7) working days
  • Issue Letter of Support or permit for Using Satellite dish - seven (7) working days
  • Issue letter of support for the issuance Exemption Pass and Temporary Employment Pass (Visa) - 14 working days
  • Verification of Petrol Tax Refund Claim - 14 working days
  • Verification of Tax Refund Claims 5% Services - 14 days
  • Approval for Land Tax Exemption / Assessment - 14 working days



Government Agency
Laman Web ISWA
Innovation Board


OFFICE HOURS : 8.30 AM – 5.30 PM | TEL.NO : +603 – 8000 8000
AFTER OFFICE HOURS : TEL.NO : +603 – 8887 4570
CONSULAR OPERATION HOURS : Monday – Friday [8.30 AM – 4.00 PM] [Lunch Break - Friday Only : 12.00 Noon - 2.45 PM]
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