CLIENT’S CHARTER
CONSULAR SECTION
We promise to deliver quality, responsible, fair and professional services to our clients.
To fulfill the above-mentioned objective we will commit ourselves to render the following services to the best of our ability within reasonable time frame:
- To process visa, emergency passport, registration of birth and marriage within three working days from the date of application.
- To process endorsement of document, notary services, translation of documents and statutory declaration within a day from the date of application
- To handle all enquiries received through counters, email, telephone, letters etc with kind manners, accurate and efficient
- To process diplomatic clearance for Malaysian aircraft and ship entering Thai’s air and sea spaces within a week from the date of application or at a shorter period as required
- To visit prisons in and around Bangkok at least once a month as a good will consular meeting with he Malaysian prisoners.
- To render professional assistance and advice to all Malaysians residing in or visiting Bangkok when necessary.
