Client Charter Client Charter



We promise to deliver quality , efficient, accurate and within reasonable time frame for the following services:

  •  To furnish information that is complete inclusive of summaries, discussion, notes and draft speeches and to plan for and implement state visits to improve bilateral relationships and national interests between Malaysia , Hong Kong SAR and Macao SAR.
  • To act as a responsive focal point in terms of bilateral activities and to instruct as well as provide directions to our headquarters on policy matters to improve bilateral interests.
  • To implement and facilitate public services information, Consular, Trade, Investment, Tourism, Immigration and other related services.
  • To make available and to disseminate accurate information about Malaysia, especially on Foreign and Domestic policies to the media, Malaysians and the local communities.


 In pursuit of the objectives of the Consulate General of Malaysia, Hong Kong SAR, the Core Values of the Malaysian Administrative and Diplomatic Services will serve as the guidelines for the Consulate  General of Malaysia, Hong Kong SAR as well as the officials in the conduct of its work.


The values will be the creed of the Consulate General of Malaysia, Hong Kong SAR and will serve as a reminder of the firm commitment to serve the people and the Government of Malaysia.

  • LOYALTY - Loyalty to the Yang Di-Pertuan Agong and the Country.
  • INTEGRITY - Serving with integrity,ethics and accountability.
  • DEDICATION - Aiming to serve the nation and the prople above all else.
  • PROFESSIONALISM -Serving by virtue of knowledge and competence.
  • INNOVATION - Constantly striving for excellence.