Client Charter Client Charter


Client Charter


We promise to deliver quality, efficient, accurate and within reasonable time frame for the following services:

·        To furnish information that is complete inclusive of summaries, discussion notes and draft speeches and to plan for and implement state visits to improve bilateral relationships and national interests.

·        To act as a responsive focal point on terms of bilateral activities and to instruct as well as provide directions on policy matters to improve bilateral interests.

·       To implement and facilitate management services in consular, human resource, general administration and security, ICT, finance and development matters.

·       To make available and to disseminate accurate information about Malaysia, especially on foreign policies to the media, Malaysians and the international community.