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THE MINISTRY OF FOREIGN AFFAIRS OVERCOMES THE DELAY IN THE
ISSUANCE OF CERTIFICATE OF GOOD CONDUCT
The Ministry of Foreign Affairs wishes to announce that its e-Konsular system which receives and processes applications for the Certificate of Good Conduct (CGC) has returned to its normalcy and applicants should expect to be issued with their Certificates of Good Conduct within the prescribed period.
It was earlier reported in a local newspaper that there was a technical glitch in the e-Konsular system of the Ministry, leading to a long delay in the issuance of the CGC. The delay was initially due to technical issues in the hardware of the Royal Malaysia Police’s (PDRM) data system.
In response to this incident, an immediate action has been taken and a solution has already been agreed upon by the Ministry of Foreign Affairs and PDRM. The step taken is extremely important to ensure that the delivery of the required services to the public is not affected.
As such, the CGC application process is now running as usual and the waiting period for the approval shall not be more than one (1) to two (2) months, as stated on the e-Konsular system and the Ministry's website. The Ministry would also like to advise all applicants to fulfil the requirements and conditions stated on the e-Konsular system for their CGC applications to be issued accordingly.
12 April 2022