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MINISTRY OF FOREIGN AFFAIRS
QUESTIONS/COMMENTS/SUGGESTIONS AND FEEDBACK RESPONSE
JAN – MAC 2017
Pertanyaan/Komen/Cadangan yang terpilih yang dikemukakan oleh orang awam akan dipaparkan di ruangan ini.
Terima kasih atas sokongan anda.
BIL.
NO. KES
SALURAN PENERIMAAN
PERTANYAAN/KOMEN/CADANGAN
MAKLUM BALAS KEMENTERIAN
1.
PY01
Webmaster
Dear Sir/Mdm.,
I am currently waiting to legalize a few documents for the use of legal proceedings in Germany. I am made understood that before I bring the documents to the German Embassy office, I am required to get the documents endorsed by the Ministry of Foreign Affairs and also a Notary Public.
I have a few questions regarding this matter, the questions are as follows:
1. When the Notary Public endorses the documents, do I need to get the Notary Public to stamp on the original documents and provide a Notarial Certificate?
2. Is it possible that the Notary Public does not stamp on the front page of these original documents but on the back of it? Will the Ministry of Foreign Affairs accept stamping on the back of the original documents?
*Please understand that by stamping on the front page of these documents, it could affect any further use of such original documents.*
3. After the endorsement at the Notary Public, when I go to the Ministry of Foreign Affairs office, is the officer at the office going to endorse on the actual original documents but not the Notarial Certificate?
Please if you could advise on the few questions posted above. Appreciate it much.
Thank you very much and I look forward to your reply.
Dear Sir/Madam,
Thank you for writing to the Ministry of Foreign Affairs.
I’d advise you to come walk in to the Consular Department of Ministry of Foreign Affairs as we will need to look at the documents before we decide to stamp on.
Thank you.
Consular Division
Ministry of Foreign Affairs
2.
PY02
Dear Sirs
I applied for Malaysian PCC on 22 February 2017 and tried to check the status online but I am unable to get any update on the status of the application. Could you please advise about the status of the application. The details are as follows:
Looking forward to hear from you soon.
2. Kindly be informed that based on checking done by the Ministry, it is found that your status of application (SKB/2017/8948a) is still in DRAFT format. Please be informed that 'No Record Found' on transaction code SKB/2017/0000.
3. The Ministry would like to advise and suggest your good side to login again, click check status/update status and SUBMIT the application.
3.
PY03
Dear Sir / Madam,
Sub: Transit at KLIA2 on Leisure Travel
The email is regarding a clarification required as to whether a Visa required to transit at Kuala Lumpur airport. I am travelling with my family on Air Asia from Cochin to Singapore and the flight has a connection at KLIA2 Terminal in Malaysia. The flight connection is 2.5 hours and will depart with AirAsia from same terminal – KLIA2. I would like to kindly request you to confirm that a Visa is ”not required” to transit via Malaysia.
Hope you would kindly provide a response at the earliest. Wish you a good day.
Please be informed that visa application is under the purview of the Immigration Department of Malaysia, Ministry of Home Affairs.
Kindly visit the following page for more info: http://www.imi.gov.my/index.php/en/visa/types-of-visa.html
Best regards,
WEBMASTER
Kementerian Luar Negeri Malaysia
Ministry of Foreign Affairs Malaysia
Putrajaya
4.
PY04
I am a Malaysian citizen (Non-Muslim), residing in Malaysia, and I am planning to marry my fiancée (Non-Muslim) who is an Indian citizen, scheduled to be held at Tamil Nadu, India, on 29 May 2017. We will first register our marriage in Tamil Nadu, India, and obtain our Indian marriage certificate.
I was informed by Jabatan Pendaftaran Negara (JPN), that I will need to certify my Indian marriage certificate at Bahagian Konsular, Kementerian Luar Negeri Wisma Putra, before proceeding to re-register my marriage at JPN according to the “Re-Registration Of Marriage for Non-Muslim Couples Registered According To The Laws of Foreign Country After 01.03.1982” (as stated at http://www.jpn.gov.my/en/maklumat-perkahwinan/pendaftaran-semula-perkahwinan-bagi-pasangan-bukan-islam-yang-telah-didaftarkan-mengikut-undang-undang-negara-asing-pada-atau-selepas-01-03-1982/)
On the certification of my Indian marriage certificate at Ministry of Foreign Affairs of Malaysia (Bahagian Konsular, Kementerian Luar Negeri Wisma Putra, Putrajaya):
1) Do husband and/or wife (i.e., newly married applicants) need to be physically present at Wisma Putra to get our Indian marriage certificate verified by Wisma Putra? Or is the presence of my parents (Malaysian citizen) at Wisma Putra to obtain the certification considered sufficient?
2) Do we need prior appointment or do we simply walk-in at Wisma Putra?
3) How long will the certification by Wisma Putra take?
4)What is the list of documents that we need to produce for certification of our Indian marriage certificate by Wisma Putra?
Thank you for your kind reply.
Thank you for writing to us.
1) You don’t need to be present for verification purpose and can ask someone else to come on behalf.
2) You can just walk-in & take the number at the counter for your turn.
3) Normally it will not take long, depends on the number of people who come to the counter that day (Normally the attestation process will take less than half day)
4) You need to bring along the Indian Marriage Certificate which has been certified by High Commissioner of India in Kuala Lumpur.
5.
PY05
Dear Sir,
Can MoFa (Sarawak branch) attest degree certificate or it has to be done in Putrajaya?
Yes, our regional office in Sarawak can do the attestation for the degree.
6.
PY06
Dear respected sir
Warm greetings.
just i am asking how to apply for residency in Malaysia through Malaysia my second home(MM2H) as i am Egyptian doctor 50 years old working in Saudi Arabia for more than 10 years and my wife is freelancer and i have 4 children.
thanks a lot.
Salam
Kindly be informed that this application is under the purview of the Ministry of Tourism and Culture. Please refer to the following website for more info:
http://www.mm2h.gov.my/index.php/en/
or, contact them at:
Malaysia My Second Home Ministry of Tourism and Culture Level 1, No. 2, Tower 1, Jalan P5/6, Presint 5, 62200 W.P. Putrajaya, MALAYSIA
Tel: +603 8891 7424/27/34/39 Fax: +603 8891 7415 Email: mm2h@motac.gov.my
7.
PY07
Dear Sir/ Madam
I wish to visit Cuba as a tourist in May 2016. Are there any restrictions for Malaysians to do so?
Also, would I need a visa or tourist card? And if so, how do I apply for one?
Thank you
Please refer to our website for travel advisory, http://www.kln.gov.my/web/guest/travel-advisory and your good side is also advised to contact the Embassy of the Republic of Cuba in KL (enclosure) for further information, or you may refer to the Immigration Department of Malaysia’s website http://www.imi.gov.my/index.php/en/main-services/visa/visa-requirement-by-country
8.
PY08
Dear Sir and Madam,
im a Malaysian and current working in Macau, china, recently I want to apply for good of conduct, I go to Malaysia embassy at hong kong but they ask me to apply at kln.gov.my. I try to login with my IC number or passport but I forget my password and my email so I cannot reset my password.
can please advise me what to do as I need it urgent. thank you very much.
Please write to skb_admin@kln.gov.my to reset your password.
9.
PY09
Dear Sir / Madam
My self Sohail Ahmed, citizen of India requesting for police clearance certificate for Australia immigration requirement. I graduated from The otomotif college in Kuala Lumpur and my period of studies started from August 2009 until April 2012.
Presently I am living in Qatar and apply for Australia immigration, and Australia immigration is requesting for pcc from malaysia because I have live in Malaysia for more than one year please kindly suggest me the process to get me the need full done.
Scan copy of my current passport and my graduation certificate is attached with the email
Regards
Dear Suhaisaou
The application of Certificate of Good Conduct can be done online at:
https://ekonsular.kln.gov.my/
10.
PY10
Good morning.
I am a university student in Singapore and I am going to Europe for internship, for a period of 2 months. My institution requires us to register with MFA, so that we are contactable in case of anything happen (eg. civil unrest, natural disaster). As I am a Malaysian, I am required to register myself with Malaysia Ministry of Affair.
Hence, I am writing in to ask for the procedure which I need to complete for my registration in this matter. Thank you very much for your help in advance and I look forward to hearing from you soon.
Registration of Malaysian abroad can be done online.
Please log in to https://ekonsular.kln.gov.my/ or write an email to the nearest mission abroad.
KEMENTERIAN LUAR NEGERI
PERTANYAAN/KOMEN/CADANGAN DAN MAKLUM BALAS
APR – JUN 2017
BIL
PY11
Dear sir,
I am planning to visit Malaysia in last week of April.
I am in process of applying for online VISA for multiple entries in Malaysia.
As Hon. Malaysian PM announced recently that there wont be VISA fees for Indians in his recent India visit.
How long wil it take to implement his dicision?
Shall I wait for that or pooceed?
Please reply and guide us.
Thank u!
Dear Mrs XXX
Kindly be informed that visa is under the purview of Immigration Department of Malaysia, Ministry of Home Affairs.
PY12
Hi, I would like to ask regarding the cert. verification (sijil berhenti sekolah).
I came to ministry of foreign affairs last week to verify my cert but one of your member said, my sijil berhenti sekolah cannot be verified because the original cert is not verify by organisation.
I come from private at pahang school. So, where can I verify my cert before come to you.
Dear XXX,
Kindly be informed that the certificate has to be endorsed by the authorized organization, which is the Ministry of Education (MOE).
We will attest based on MOE’s endorsement.
PY13
Dear Concern,
Hope you are doing great !
For Your Information, My Name is AMIN , Passport Number : ***** , i am from Bangladesh. Now i'm Malaysia for study purpose from octobar 2015 - present.
I am pursuing my Bachelor Degree from SEGi UNIVERSITY. i need some information ,i want credit transfer to other country university, i want to apply in other country to complete my graduation, i already complete my 1st year , now i'm in 2nd year . so i need a police clearance (APPLICATION FOR LETTER OF GOOD CONDUCT) from Malaysia .
i already stay here almost 2 years. so can you please tell me the procedure how can i apply for the letter or how can i get it .
MY DETAIL’S
Name: ******
Passport Number: ******
Nationality: ******
Address: ******
Thanking you in anticipation,
*****
Petaling Jaya, Selangor.
Cell / Mobile: *****
WhatsApp: *****
Email: *****
Dear Sir
PY14
Tuan/Puan,
Saya ingin ke Ireland dengan tujuan untuk mencari pekerjaan di sana pada awal bulan Mei nanti. Saya ingin dapatkan pengesahan tiada rekod jenayah supaya saya dapat memendekkan masa penantian jika ianya diperlukan. Saya harap Tuan/Puan dapat beri pencerahan bagaimana saya boleh dapatkan dokumen ini secepat mungkin. Terima kasih
XXX
012-00000000
Puan,
Permohonan Sijil Kelakuan Baik (SKB) boleh dilakukan secara atas talian di pautan berikut: https://ekonsular.kln.gov.my/
Puan dinasihatkan untuk membaca dengan teliti arahan muat naik gambar, dan masa yang diambil untuk kelulusan SKB. Sebarang pertanyaan lanjut boleh dihantar kepada: skb_admin@kln.gov.my
Sekian, terima kasih.
PY15
Subject: Makluman Program Akademik FSSG Unisza ke Riau, Indonesia
Assalamualaikum,
Saya XXX, pelajar Universiti Sultan Zainal Abidin, Terengganu. Bersama email ini disertakan maklumat lanjut mengenai program kami untuk perhatian dato'/tuan/puan.
Terima Kasih,
Tel: XXX
Assalamualaikum XXX,
Saya dengan hormatnya diarah merujuk kepada perkara tersebut di atas dan emel tuan bertajuk Makluman Program Akademik FSSG Unisza ke Riau, Indonesia bertarikh 13 April 2017 adalah berkaitan.
2. Sukacita pihak Konsulat mengambil maklum akan Program Mobiliti yang akan diadakan pada 22-29 April 2017 di Sekolah Tinggi Ilmu Sosial dan Ilmu Politik Raja Haji (STISIPOL), Tanjung Pinang. Sekiranya pihak tuan mempunyai sebarang pertanyaan atau kemusykilan sila berhubung dengan En. Robert Gabriel Kayok, Konsul Muda, di talian +60761-856166/67 atau emel ke mwpekanbaru@kln.gov.my.
Noor Umi Kalsom Hj. Yahaya
PA Konsul
PY16
Dear The Ministry of Foreign Affairs of Malaysia,
Good day!
I am XXX, I want to ask what the requirement to apply Malaysia PR is? And how to apply it?
I have been staying here in Kuala Lumpur for 6 years. Do I eligible to apply?
Thank you,
Dear XXX
Kindly be informed that this is under the purview of Ministry of Home Affairs, Malaysia.
Kindly visit the following page for more info: http://www.moha.gov.my/index.php/en/maklumat-perkhidmatan/hal-ehwal-pendaftaran-negara/kewarganegaraan
PY17
Salam.
Saya, XXX berserta suami, XXX ingin mengucapkan jutaan terima kasih kepada Konsulat Jeneral Malaysia di Songkhla di atas bantuan yang telah diberikan di dalam proses mendapatkan kembali kenderaan yang di tahan oleh pihak polis di Satun.
Tanpa bantuan yang cekap dan komunikasi yang baik oleh pihak KJM dan Tn. Airi Kurniawan terutamanya, kami mungkin masih menghadapi masalah dengan pihak polis di Satun.
Ribuan terima kasih sekali lagi kami ucapkan di atas bantuan yang telah diberikan selama ini.
Salam hormat.
Yang benar,
+016XXX
Puan XXX
Terima kasih atas komen dan pujian yang diberikan. Sesungguhnya maklum balas sebegini membantu memberikan motivasi kepada semua kakitangan awam khususnya di Kementerian Luar Negeri (KLN).
Semoga KLN, terutama pejabat-pejabat perwakilan di luar negara akan terus mengekalkan dan juga meningkatkan kualiti penyampaian terhadap rakyat Malaysia walau dimana berada.
PY18
Tuan,
Laman web ekonsular.kln.gov.my tidak dapat saya akses untuk mendaftar perjalanan ke luar negara. Jadi saya cuba memberitahu melalui email ini.
Butiran Diri:
xxx
Butiran utk dihubungi jika Kecemasan:
Butiran Perjalanan:
Negara dilawati - Frankfurt dan Berlin (Germany), Prague (Czech Republic), Budapest (Hungary), Istanbul (Turkey).
Tarikh berlepas: xxx (Emirates EK345 KUL-DXB, EK047 DXB-FRA)
Tarikh tiba: xxx
Itinerari:
14/4/17 - Frankfurt
15/4/17 - Berlin (Wombats City Hostel Berlin)
16/4/17 - Berlin
17/4/17 - Prague (Mango Hostel)
18/4/17 - Prague
19/4/17 - Budapest (Maverick City Lodge)
20/4/17 - Budapest
21/4/17 - Istanbul (Cheers Hostel)
22/4/17 - Istanbul (Nobel Hostel)
23/4/17 - Istanbul
24/4/17 - Istanbul (Hush Hostel Lounge)
25/4/17 - Bertolak ke Kuala Lumpur (Emirates EK122 IST - DXB, EK346 DXB-KUL)
Jika ada apa-apa maklumat tambahan di kawasan yg saya akan lawati sila maklumkan kepada saya. Saya amat hargai kerjasama anda.
Terima Kasih.
Assalamualaikum Saudara XXX,
Dengan segala hormatnya saya merujuk kepada perkara di atas.
2. Pejabat Konsulat Jeneral Malaysia di Frankfurt, Jerman mengambil maklum akan lawatan yang telah saudara rancangkan dan situasi di Frankfurt adalah baik dan selamat untuk dilawati. Namun begitu, saudara dan ahli rombongan dipohon mengikuti perkembangan semasa dan menjaga keselamatan masing-masing semasa berada di negara-negara yang dilawati. Sebagai nasihat perjalanan penting, semua pelancong Malaysia diingatkan iaitu "TOLONG SIMPAN/JAGA BARANG-BARANG BERHARGA DAN DOKUMEN PENTING ANDA". Akhir-akhir ini kekerapan berlaku kes kecurian/kehilangan beg mengandungi barang-barang/dokumen berharga seperti pasport, wang tunai, telefon dan sebagainya tanpa disedari oleh mangsa yang bercuti di Eropah. Sekian dimaklumkan dan Terima Kasih.
Salam Hormat,
ABDUL RAHMAN ADUN
b.p Konsul Jeneral
Konsulat Jeneral Malaysia
Frankfurt, Jerman.
PY19
Dear Sir/Madam
I am XXX, from Johor, Malaysia.
Currently I am working in Kuwait, Middle East.
I am applying for the Kuwait work visa, which requires me to get the Non-criminal Certificate.
I have a few questions:
{C}{C}{C}1. {C}{C}{C}How to get the Non-criminal Certificate? Could I apply online? If I could, could you provide the website link?
{C}{C}{C}2. {C}{C}{C} I am physically in Kuwait, not in Malaysia. After all the processes are done, can I ask my family member to collect it? Or I myself should collect it?
Hope to hear from you very soon.
Best Regards
Hi,
Thank you for writing to the Ministry of Foreign Affairs of Malaysia. Kindly be informed, the application for the Certificate of Good Conduct can be made at www.kln.gov.my via e-consular link provided at the online services section.
It is advised for you to download the guidelines before proceeding to the application. The application will take 2 – 3 weeks before it is ready for collection.
Collection of approved CGC can be made at any Consular Service Counter in Putrajaya, Sabah, Sarawak or Malaysian Missions abroad. Kindly bring along the following documents while collecting the CGC:
i)Application Acknowledgement Slip;
ii)Cash payment of RINGGIT MALAYSIA TWENTY ONLY (RM20) for payment made within Malaysia or EQUIVALENT to RM20 in local currency for payment made abroad. For the exact amount to be paid in local currency, kindly contact the Malaysian Embassies / High Commissions / Consulates nearest to you; and iii)Letter of Authorization for collection on behalf of the applicant(s).
Applicant who wishes to receive the CGC via postal service is required to submit the following:
ii) Bank Draft / Money Order of RINGGIT MALAYSIA TWENTY ONLY (RM20) payable to “AKAUNTAN NEGARA MALAYSIA” (for payment made within Malaysia) or equivalent to RM20 in local currency, payable to “EMBASSY OF MALAYSIA / HIGH COMMISSION OF MALAYSIA / CONSULATE GENERAL OF MALAYSIA” of that particular countries (for payment made abroad). For the exact amount to be paid in local currency, kindly contact the Malaysian Embassies / High Commissions / Consulates nearest to you; and
iii) An A4 size self-addressed envelope with sufficient stamp fee.
iv) Documents requested MUST BE SUBMITTED to ONE (1) of the following addresses:
No. 1, Jalan Wisma Putra
62602 Putrajaya
OR
Any Malaysian Missions / Malaysian High Commissions / Malaysian Consulate General nearest to applicants.
CONSULAR DIVISION
PY20
Saya XXX bercadang hendak ke Turkey dan Greece bulan August ini dan ingin mengetahui jika ia selamat untuk dikunjungi.
Ke hadapan XXX
Salam sejahtera
Untuk makluman, nasihat perjalanan akan dipaparkan di laman web rasmi Kementerian seperti di link berikut:
http://www.kln.gov.my/web/guest/travel-advisory
atau pihak tuan/puan boleh berhubung terus dengan kedutaan terdekat untuk bertanyakan situasi terkini negara yang akan dilawati. Maklumat kedutaan terdapat di portal rasmi Kementerian.
