Client Charter Client Charter




To deliver quality, efficient, accurate and within reasonable time frame for the following services:



  • To uphold Malaysia‚Äôs sovereignty and defend her national interests


  • To act as a responsive focal point to promote bilateral relations of mutual interests between Malaysia and the host country


  • To make available and disseminate accurate and updated information about Malaysia to the general public in the host country


  • To ensure the interests of our stakeholders in Malaysia are safeguarded and promoted


  • To provide efficient consular services to Malaysians and foreign citizens, within its mandate