Client Charter
CLIENT’S CHARTER
We promise to deliver quality, efficient, accurate services within a reasonable time frame as follows:
- To furnish related information to the Malaysian Ministry of Foreign Affairs and other Malaysian Government agencies that will contribute towards improving bilateral relationships and national interest.
- To act as a responsive focal point in terms of bilateral activities and to provide inputs relating to policy matters to improve bilateral interests.
- To implement and facilitate public services in information, consular, trade, investment, tourism, immigration and other related services.
- To make available and disseminate accurate and current information about Malaysia, especially on foreign and domestic policies to the media, Malaysians and the local community.