Client Charter Client Charter

  1. To provide an efficient and excellent service to all clients.

  2. Visitors will be provided with apropriate and warm treatment for all their needs.

  3. All telephone calls will be answered swiftly and be connected to the relevant sections.

  4. A schedule of time taken to deal with the following applications, on the presumption that all required documents have been provided is as follow:

  • Visa - 3 to 5 working days

  • Passport - 5 to 6 months

  • Birth Certificate - 1 working day 

  • Marriage Certificate - 1 working day

  • Attestation of Documents - 1 working day

  • Translation of Documents - 3 to 5 working day

  • Renunciation - 3 to 8 months

  • Certificate of Good Conduct - 3 to 5 working days

  • Repatriation of Body/Ashes - Based on request

5. No walk - in policy is applied. All appoinment needs to be arranged with consular section at  +6443852439 or email at consular.mhc@xtra.co.nz