Client Charter Client Charter

 

CLIENT CHARTER

 

1. Undertake to deliver gracious, courteous and professional services to our clients;

2. Resolve to ensure fast and efficient Consular services to our clients within the stipulated time; 

3. Welcome feedback from the public and resolve to act expeditiously to address them positively within 14 days;  

4. Determine to act immediately to any public queries within the same day.